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  • 1.  What are the acceptable modes of payment?

    All major modes of payments are accepted in India - Cash- cash cannot be paid  more than 2 lakh in INR currency and it can be paid through other currencies / International Master or Visa Credit Card, Travellers cheque etc.

  • 2.  What are the various room categories available in the Hospital?

    The standard categories are:        From Single accommodation units are:   Suite Room -   Deluxe Rooms -   Normal single room -  From Multiple sharing units:   Twin sharing -   Triple sharing -   Ward type -  

  • 3.  Will arrangements be made to fulfil my religious obligations?

    Hospitals usually have designated quiet rooms / prayer halls which cater to major religions/faiths. India is a secular country and is open to all religions. The hospital staff would also be able to guide you to the closest place of worship.

  • 4.  What are the procedures involved in the process of discharge?

    You will be guided by the Hospital official in its process. Financial aspects would be taken care of once the Discharge summary is handed to you. Subsequently you will be given instructions on medication and recommendations for scheduling of follow up requirements, if any

  • 5.  Would international cuisines be available?

    Yes, international cuisines are available in major hospitals. Some menus are standard while others would be on request. Feel free to specify this as you enquire with the hospitals. Please check the hospital description given in this portal and in the hospital website to see the choices. That said, doctors will advise your diet based on your therapeutic needs and quick recovery!    Food is provided to bystanders too from the hospital catering unit.     If you are on any special dietary requirements, the hospital will cater if intimated earlier.

  • 6.  What are the communication services / facilities provided by the Hospital?

    International calling services/ Local sim cards       Newspaper - Local/ International       Internet facility - Wi-Fi       Room telephone

  • 7.  Will Hospitals assist in airport transfers?

    Yes, pick-up and drop will be arranged on request and clear communication of the travel schedule. Many hospitals do provide airport transfers as a complimentary service and their guest relationship executive will be available at the time of your arrival. Others will intimate, if it is payable.

  • 8.  What are the other facilities provided by hospitals?

    Certain Hospitals provide the following:        Laundry services    Local sight-seeing    In-house business centre    Safety locker facility    Gymnasium    Shopping assistance     Please convey your requirements to the staff.

  • 9.  How will my appointments with the doctor be scheduled?

    he Hospital's International Patients Division would facilitate in scheduling your appointments and consultations with the doctor. Therefore when you speak to hospital, ask for the international patients division.

  • 10.  Would there be pharmacies / medical store available in the Hospitals?

    Most Hospitals in India are likely to have a Pharmacy within its premises for easy accessibility.

  • 11.  Can I travel immediately after treatment?

    It will depend on the period of recuperation for the specific treatment. Based on your Doctor's advice your return travel can be planned.

  • 12.  Would I be assisted with an interpreter during my stay?

    English is widely spoken across India. But if assistance for any other language is required, interpretation service will be arranged on request. Some hospitals utilise the service of full-time in-house interpreters. It is better that you inform the language need in advance to the hospital where you are likely to go to.

  • 13.  How will my offshore check-up with the Doctor in India after treatment be scheduled?

    You can keep in touch with the respective Interpreter/Translator via email/phone. Certain Hospitals have the option of video-conferencing with patients offshore.

  • 14.  Would the Hospital undertake bookings for my family/attendant’s accommodation?

    On prior intimation, Hospitals are most likely to suggest options for stay and arrange for accommodation depending on your need. Kindly verify the same before your visit.This portal also lists many facilities for accommodation and stay in various cities of India and in particular, the options which are available near to the hospitals.

  • 15.  What are the inclusions / exclusions in the cost?

    Hospitals will provide details very clearly.Usual inclusions are: 1.    Stay and beds     2.    Diet - for patient and bystander  3.    Surgeon and anaesthetist's fee  4.    Nursing  5.    Doctor's / specialist consultation and fee  6.    Fee for surgery, theatre room  7.    Consumables used for surgery (sutures, tubes etc.).........     Exclusions____ Implants and special consumables--          1.    These are choice driven. If the medical procedure needs implants or special consumables, the doctors or staff will intimate you. Implants, consumables are of different sizes, types, materials and cost options. Depending on what suits your body condition, there will be a range of choices. You can make the selection on the brands and/or their quality options based on the cost suitability and suggestion of the specialist. Stay beyond the usual time in the hospital, depending on your recovery is likely to be additional. Special tests, special medications and high value drugs will be charged extra.

  • 16.  Can I obtain an estimate of the cost of treatment?

    Yes, hospitals will provide that. Please ensure that you get this in hand. The cost as you may be aware, depends on the medical condition, the choice of treatment, the type of room opted for etc. All your medical history and essential treatment details would be analysed by the team of experts in the hospitals. They will also provide you the various types of rooms / accommodation packages available and you have to make the selection. Charges are likely to vary by the type of room you take.

  • 17.  Do the hospitals in India accept health insurance?

    If you have health insurance that's internationally valid / valid in India, please alert the hospitals about it. If it's an approved insurance provider, hospitals might request you to get an advance payment guarantee which you will have to co-ordinate from your home country.

  • 18.  Should I take vaccinations before coming to India

    Vaccinations and up-to-date immunizations are a safeguard for any international travel. However, please check with the doctor in your home country, any Government advisory and also the hospital in India as to what should be taken. The recommended vaccinations would normally be from the following list: Diphtheria Pertussis and Tetanus (DPT) Measles, Mumps and Rubella (MMR)Polio (Oral Polio Vaccine or Inject-able Polio Vaccine)Hemophilus b conjugate vaccine (Hib)Hepatitis AHepatitis B (when stay goes beyond 60 daysTyphoidJapanese B encephalitis (JBE) 

  • 19.  When making a trip to India for a medical treatment, what are the essential documents I need to carry along?

    Medical History/ Records/ Test reports/ Doctor referral notes/ X-raysContact details – Residence/ Driver’s license/ Passport copiesPassport size photos – keep 10-15 in hand for various purposesBank statement/ Details of Health insurance, if any.

  • 20.  What is the procedure for booking a treatment at a hospital?

    Select one or a few hospitals and drop them an email on the ID provided in the portal. Alternately, speak to a staff at the ‘International Patients Division’ of the hospital. From that point, the staff at the hospital will collect for more details on your health, the condition for which you need treatment and the possible options. The formalities may differ slightly by hospitals and depending on your physical condition, the medical attention needed etc. The hospitals will guide you fully on the requirements thereon after consulting their specialist doctor. Note:Contact details can be taken from this portal, and you could also follow the link to the Hospital website.